Delivery policy and safety
We understand that purchasing online can cause some anxiety which is why we do everything we can to make sure orders are delivered to our customers safely and efficiently.
All our products are delivered in a plain, standard delivery box which is safely secured using adhesive tape. Therefore, from the outside there is no indication of what is inside the box.
Inside the delivery box however is a different story. You will find your items inside beautiful little KJ jewellery boxes which we want you to continue to use to keep your pieces safe at home. We also include a complimentary pouch and a thank you note from us.
Once you've placed an order we are sure you would like your new purchases as soon as possiable.
Therefore, it is our promise to dispatch within 1 business day.
Standard UK Tracked Shipping
We use Royal Mail's 24 hour Tracked Signiture service.
Which means from the time the product is dispatched from our store, it should be in your hands within 1 business day.
At the time of dispatch, we will provide you with a tracking number via email so you can follow your order's journey to your door.
On the day of delivery, you will be contacted via email or text with the expected time of delivery. You can always change this time to something more convienent if you aren't going to be home.
You will need to sign for the package when it gets to you as we want to make sure it is recieved in your hands.
Standard delivery is £4.50.
We currently offer free delivery on orders above £100 as a thank you for joining the family.
Standard EU & International Shipping
Start from £9.50 (Items will be received within 7-15 working days from day of dispatch).
Express shipping is available on request and may occur additional charge.
Urgent shipping can be requested and will depend on availability.